Frequent questions

Products

How do I find the right size?

You can consult the size guide but we recommend that you contact us on our Instagram page @venous.studios or via Whatsapp at ‪+39 351 471 2104‬ to receive advice on your correct size.

The product or size I want is out of stock, what now?

You can leave your email address on the relevant product page. You can do this by clicking "Size not available?". This way you will be automatically notified as soon as the item is back in stock.

Orders and Payments

What payment methods are available?

You can pay with Paypal, Mastercard, Visa, Apple Pay, Amex.

How do I cancel my order?

Unfortunately we cannot change the details of your order after it has been processed, as we prepare and pack your order as soon as possible.

The item doesn't fit well? Return it to us for the correct size.

Will I receive an order confirmation?

You will receive an order confirmation via email immediately after placing your order. This email contains your order number (5 digits), order summary and shipping address.

Shipping

To which countries do you ship?

We deliver worldwide.

What is the delivery time?

Venous-Studios goal is to get the package to the customer's home as quickly as possible.

All orders are delivered in 6-12 business days from when they are shipped.

What are the shipping costs?

Shipping is free worldwide.

How can I track my order?

As soon as your package is shipped, we will send you an email to track it. Here you can find the status of your order and, if necessary, provide the delivery service with additional instructions.

Return and exchanges

What are the return conditions?

Return period

We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.

Return conditions

All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the item.

For items purchased in the sale, Venous Studios does not offer the possibility for a refund. These items can only be exchanged for an other item from the collection or can be redeemed for store credit. 

Shipping costs are not refundable. 

What are the return costs?

Returns are on your own cost and depending on the courier and the country you return your package from.

How can I exchange or return my order?

The exchange or return of an order is very easy.

Send within 14 days after receipt of your order an email to info@venous-studios.com in which you indicate that you want to exchange one or more products. We will send you the return instructions right away. :)

Where I can find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five digit code. If you have not received this e-mail correctly, our customer service will be happy to help you.